Refund and Exchange Policy

At Ayla Noor, many of our pieces are made to order and require specialized craftsmanship. For this reason, we do not offer returns or refunds. Eligible items may be exchanged under the conditions outlined below.

Exchange Eligibility

Eligible items may be exchanged within 7 calendar days of delivery.

To qualify for an exchange, the item must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be free from stains, odors, makeup, alterations, damage, or signs of wear

• Be eligible for exchange according to the product description

Please review the product page carefully before purchasing, as exchange eligibility may vary by item.

Items That Are Final Sale

The following items are final sale and cannot be returned, refunded, or exchanged:

• Items from our Formals Collection

• Items purchased from our Sale section

• Custom-sized or custom-made products

• International orders

• Items specifically marked “Final Sale” or “No Exchanges” on the product page

Exchange Process

To request an exchange, please email info@aylanoor.com within 7 calendar days of receiving your order. Exchanges must be approved before an item is shipped back.

Customers are responsible for the cost of shipping the original item back to us. Ayla Noor does not provide prepaid return shipping labels for exchanges.

Each eligible item is limited to one exchange only. Once the replacement item has been sent, it cannot be exchanged again.

If the replacement item is priced lower than the original item, the difference will be issued as Ayla Noor store credit. Cash or credit-card refunds will not be provided for the difference.

Items that do not meet the eligibility requirements above will not be accepted for exchange.